Interview Questions
Interview Questions
Interview Questions
Understanding the Users
Understanding the Users
Conducting these interviews was an enriching experience. I had the opportunity to personally connect with patients and receptionists, gaining deep insights into their challenges and perspectives. Their valuable feedback became the foundation of this project, driving meaningful and user-centered design solutions.
Conducting these interviews was an enriching experience. I had the opportunity to personally connect with patients and receptionists, gaining deep insights into their challenges and perspectives. Their valuable feedback became the foundation of this project, driving meaningful and user-centered design solutions.
Conducting these interviews was an enriching experience. I had the opportunity to personally connect with patients and receptionists, gaining deep insights into their challenges and perspectives. Their valuable feedback became the foundation of this project, driving meaningful and user-centered design solutions.
The following questions were asked to patients and receptionists to uncover key pain points and identify opportunities for improvement
The following questions were asked to patients and receptionists to uncover key pain points and identify opportunities for improvement
The following questions were asked to patients and receptionists to uncover key pain points and identify opportunities for improvement
For Patients
For Patients
For Patients
How do you typically travel to the hospital?
How far in advance do you usually schedule appointments? Have you faced difficulty securing a convenient time slot?
What procedure do you follow to book an appointment? How would you improve this process?
How do you check in at the hospital? Can you describe your experience with the registration process?
Have you ever had to wait longer than expected for your appointment? How did this affect your overall experience?
What challenges have you faced during your hospital visits?
Have you encountered any confusion or miscommunication regarding appointment details? How was it handled?
Can you recall any instances where the hospital’s appointment scheduling or wait time management stood out to you for its exceptional service?
How do you typically travel to the hospital?
How far in advance do you usually schedule appointments? Have you faced difficulty securing a convenient time slot?
What procedure do you follow to book an appointment? How would you improve this process?
How do you check in at the hospital? Can you describe your experience with the registration process?
Have you ever had to wait longer than expected for your appointment? How did this affect your overall experience?
What challenges have you faced during your hospital visits?
Have you encountered any confusion or miscommunication regarding appointment details? How was it handled?
Can you recall any instances where the hospital’s appointment scheduling or wait time management stood out to you for its exceptional service?
How do you typically travel to the hospital?
How far in advance do you usually schedule appointments? Have you faced difficulty securing a convenient time slot?
What procedure do you follow to book an appointment? How would you improve this process?
How do you check in at the hospital? Can you describe your experience with the registration process?
Have you ever had to wait longer than expected for your appointment? How did this affect your overall experience?
What challenges have you faced during your hospital visits?
Have you encountered any confusion or miscommunication regarding appointment details? How was it handled?
Can you recall any instances where the hospital’s appointment scheduling or wait time management stood out to you for its exceptional service?
For Receptionist
For Receptionist
For Receptionist
Can you walk me through a typical day in your role, from managing appointments to assisting patients?
Can you describe the current scheduling system and how appointments are allocated to patients?
What is the check-in process like for patients when they arrive for their appointments?
How many patients typically book appointments in a day, and what common challenges do they face when scheduling or checking in?
How does the hospital handle walk-in patients, and what procedures are in place to manage their wait times?
What strategies do you have to minimize wait times and manage patient flow?
How are urgent cases prioritized, and what happens when there are no-shows or cancellations?
Are there any gaps or challenges in the current scheduling system that could be improved?
Can you walk me through a typical day in your role, from managing appointments to assisting patients?
Can you describe the current scheduling system and how appointments are allocated to patients?
What is the check-in process like for patients when they arrive for their appointments?
How many patients typically book appointments in a day, and what common challenges do they face when scheduling or checking in?
How does the hospital handle walk-in patients, and what procedures are in place to manage their wait times?
What strategies do you have to minimize wait times and manage patient flow?
How are urgent cases prioritized, and what happens when there are no-shows or cancellations?
Are there any gaps or challenges in the current scheduling system that could be improved?
Can you walk me through a typical day in your role, from managing appointments to assisting patients?
Can you describe the current scheduling system and how appointments are allocated to patients?
What is the check-in process like for patients when they arrive for their appointments?
How many patients typically book appointments in a day, and what common challenges do they face when scheduling or checking in?
How does the hospital handle walk-in patients, and what procedures are in place to manage their wait times?
What strategies do you have to minimize wait times and manage patient flow?
How are urgent cases prioritized, and what happens when there are no-shows or cancellations?
Are there any gaps or challenges in the current scheduling system that could be improved?